1. What trading accounts can I open with Changjiang International?

We currently offer the following trading accounts for individuals, joint accounts, corporate entities, partnerships and sole proprietorships:

• Cash Securities Account

• Margin Financing Securities Account

• US and Global Securities Account

2. What documents are required for account opening?

Individual / Joint Accounts

• Valid personal identity document (e.g. valid Hong Kong Identity Card or valid passport)

• Personal residential address proof issued within the past three months (e.g. utility bill, bank correspondence copy, tax demand note)

Corporate Accounts

• Certified true copy of Certificate of Incorporation

• Certified true copy of Business Registration Certificate (if applicable)

• Certified true copy of board resolution confirming approval to open an account and authorising directors or designated persons to manage the account

• Latest certified true copy of Memorandum and Articles of Association

• Certified true copy of list of directors and shareholders

• Latest Annual Return (for Hong Kong incorporated companies)

• Certificate of Incumbency issued by corporate registered agent within the last six months (for overseas companies)

• Certified true copies of Hong Kong Identity Cards or passports of all directors and authorised signatories

• Copy of the latest audited financial statements of the company (if applicable)

• Certified true copy of Hong Kong Identity Card or passport (for individual guarantors)

3. Can I open a securities account without visiting your office in person?

Yes.

If you do not submit the application in person and the documents are not signed in the presence of our staff or designated witnesses, the signature on the application form as well as the verification of identity documents and residential address proofs must be certified by a licensed/registered intermediary, Justice of the Peace or qualified professionals (e.g. bank branch manager, practising accountant, solicitor or notary public). Please send the completed and certified application form together with relevant documents to us by post (Address: Rooms 3605-3611, 36/F, COSCO Tower, 183 Queen’s Road Central, Hong Kong).

Alternatively, if there is no authorised witness signature, you may send all completed forms to our company together with a personal cheque or bank transfer receipt.

Cheque Requirements

• Issued by a licensed Hong Kong bank account bearing your full name

• Minimum amount of HK$10,000

• Bearing the same signature as shown on the account application form

• Made payable to “Changjiang Securities Brokers (Hong Kong) Limited”

Bank Transfer Requirements

• Remitted from your personal account held with a licensed Hong Kong bank

• Minimum amount of HK$10,000

*Witnesses shall complete the following on application forms and copied documents:

• Sign and date the documents, state full name in block letters and clearly indicate occupation or status

• Confirm in writing that the copy is a true copy of the original document or use equivalent wording

4. How do I confirm successful account opening?

Account opening normally takes around three working days. Upon approval of your application, we will notify you via email or post once your trading account is activated, and your login password will be sent separately by email or post. You may also contact our Client Service & Operations Department during office hours for enquiries (Hong Kong Hotline: (852) 2823 0388; Mainland Toll-free Hotline: 40085 95579).

Which currency is used for trading and settlement under Shanghai Stock Connect and Shenzhen Stock Connect?

Hong Kong and overseas investors trade and settle Shanghai and Shenzhen Stock Connect stocks in Renminbi (RMB).

Mainland investors trade Hong Kong Stock Connect stocks in Hong Kong Dollars (HKD), while settlement with China Securities Depository and Clearing Corporation Limited (CSDCC) and its participants is conducted in RMB.

Are intraday trades allowed for Shanghai Stock Connect stocks?

Intraday trading is prohibited under both Stock Connect markets. Hong Kong and overseas investors can only sell stocks purchased on Trade Day T on T+1 or later (please refer to front-end monitoring rules).

In respect of southbound trading, intraday trading is permitted for Mainland investors trading Hong Kong Stock Connect stocks.

Is margin trading available for Shanghai Stock Connect stocks?

It depends; margin trading may be applicable to Shanghai Stock Connect eligible stocks.

Hong Kong and overseas investors are not allowed to participate in the margin trading and securities lending business of the Shanghai Stock Exchange (SSE). However, within the scope stipulated by the SSE (to be incorporated into HKEX Listing Rules), they may conduct margin trading of SSE-listed stocks via Shanghai Stock Connect in Hong Kong.

Board lot size, odd lots, order volume and minimum price fluctuation of Shanghai Stock Connect stocks

Each buy order for Shanghai Stock Connect stocks must be placed in board lots of 100 shares. Only sell orders can accept odd lots, and all odd lots must be sold in a single sell order. It is common to see board lot buy orders matched with odd lot sell orders to complete odd lot transactions.

Unlike the Hong Kong market, board lot orders and odd lot orders received by the SSE are matched on the same trading platform at the same quoted price.

The maximum single order volume for Shanghai Stock Connect stocks is 1,000,000 shares, with a uniform minimum price fluctuation of RMB 0.01.

Do SSE price fluctuation limits apply to Shanghai Stock Connect?

For Shanghai Stock Connect stocks, the prevailing daily price fluctuation limit set by the SSE is generally ±10% based on the previous closing price.

For stocks under risk warning board (ST and *ST stocks), the price fluctuation limit is ±5%.

Are transactions covered by the Investor Compensation Fund?

Hong Kong investors participating in Shanghai and Shenzhen Stock Connect via HKEX Participants remain protected under Hong Kong laws.

Similar to overseas investments with sub-custody arrangements, investors are exposed to counterparty risks arising from additional intermediaries in the transaction chain, namely Mainland central securities depository CSDCC.

Hong Kong investors continue to conduct trading and settlement arrangements through HKEX Participants and are protected under the Securities and Futures Ordinance. Please note that existing Investor Compensation Fund does not cover any northbound trading activities.

Can Stock Connect investors subscribe for IPOs in the counterparty market?

Shanghai Stock Connect does not support initial public offerings. Relevant regulatory authorities are still reviewing whether other capital raising activities will be allowed via Stock Connect.

If such services are not approved, no rights issue subscription will be available through Stock Connect.

If eligible capital raising activities are permitted, Hong Kong Securities Clearing Company Limited will provide rights issue subscription services for eligible Shanghai Stock Connect stock holdings to CCASS Participants, in a manner similar to existing rights subscription arrangements for Hong Kong-listed stocks. HKSCC will accept electronic instructions from CCASS Participants and execute relevant arrangements on their behalf.

1. What is Margin Loan?

When trading securities, investors may either pay the full purchase amount or borrow part of the funds from our company. To apply for borrowing, clients are required to open a margin trading account. The portion of funds deposited by clients against the total value of purchased securities is known as margin deposit.

We provide loans to clients, with purchased securities or other securities held in the margin account pledged as collateral. We have full discretion to determine the required margin ratio based on individual client circumstances and pledged securities.

After selling securities, clients shall repay the borrowed funds in accordance with margin credit terms. Net trading profit equals proceeds from securities sales minus purchase cost, transaction fees and margin loan interest.

2. Why Conduct Margin Trading?

Generally, investors use margin trading to increase purchasing power and amplify investment capital via leverage. While margin trading may bring higher returns, it also magnifies potential losses.

Example: A stock is bought at HK$100 and rises to HK$150 later.

• Full payment: investment return reaches 50%.

• 50% margin ratio (pay HK$50 cash, borrow HK$50): investment return hits 100% on principal invested.

Conversely, sharp price drops will trigger heavy losses. If the stock falls from HK$100 to HK$50:

• Full payment leads to 50% capital loss.

• 50% margin trading results in total loss of principal.

  Bear in mind leverage can boost profits as well as cause substantial losses.

3. What is Margin Call?

Apart from enlarged loss risks, margin traders are exposed to margin calls. If the market value of securities in the margin account falls below the prescribed margin ratio, we may require clients to top up additional collateral. Failure to meet the requirement promptly will entitle us to liquidate securities held in the account. We shall set the time limit for margin top-up in accordance with internal guidelines.

Please note that we are not obligated to issue margin call notices or remind clients of insufficient margin levels. We reserve the right to sell client securities without prior notice. Even if we promise time for collateral injection, we may still dispose of securities before full margin settlement. Where multiple stocks are pledged, we may sell the most liquid ones instead of designated holdings. Clients must fully understand margin call procedures before trading.

In case of forced liquidation, losses may exceed the deposited margin. If liquidation proceeds are insufficient to settle outstanding margin loans, clients shall bear all account deficits in addition to losing all margin deposits.

4. What is Pre-opening Session (Auction Session) Trading?

The pre-opening session is an additional 30-minute trading period before morning market opening. Exchange participants may input orders for single-price auction and report pre-opening executed trades within this period.

It is divided into four phases as follows:

表格

5. What are Auction Order (AO) and Auction Limit Order (ALO)?

Auction Order (AO)

An auction order has no specified execution price and is matched at the final indicative equilibrium price. It enjoys higher matching priority than auction limit orders and is executed in chronological order at the equilibrium price. All unfilled auction orders will be cancelled automatically before continuous trading starts.

Auction Limit Order (ALO)

An auction limit order is placed with a fixed price. It can be matched at the final indicative equilibrium price if its stipulated price is equal to or more competitive than the equilibrium price, subject to sufficient counterparty orders available. Matching follows price priority and time priority at the equilibrium price, and such orders will not be executed at prices inferior to the equilibrium price.

Unfilled auction limit orders with input prices not deviating over nine times of matching price will be converted into regular limit orders and queued at the set price for continuous trading after pre-opening session ends.

6. What are Warrants?

Warrants are derivative financial instruments issued by institutional issuers and listed for trading on Hong Kong Stock Exchange, functioning as option contracts. Holders have the right to buy or sell underlying assets at a predetermined strike price before expiry date.

There are two main types:

• Call Warrants: Suitable for bullish investors, granting rights to purchase underlying assets at fixed strike price on specified expiry date.

• Put Warrants: Suitable for bearish investors, granting rights to sell underlying assets at fixed strike price on specified expiry date.

7. What are Bull and Bear Certificates?

Bull and bear certificates are structured leveraged investment products that track underlying asset performance without paying full asset purchase value. Investors may buy bull certificates for bullish views or bear certificates for bearish views. They are mainly issued by investment banks and have no affiliation with stock exchanges or underlying assets.

Tenors range from 3 months to 5 years with cash settlement only. They carry a knock-out price specified in listing documents. Once the underlying asset price touches the knock-out price within validity period, the product will be redeemed early and trading terminated immediately.

8. What is Mandatory Knock-out for Bull and Bear Certificates?

All bull and bear certificates have fixed expiry dates and may be triggered for mandatory redemption. For bull certificates, knock-out price is equal to or higher than strike price; for bear certificates, knock-out price is equal to or lower than strike price. Relevant prices are disclosed in listing documents and HKEX website.

Once underlying asset price hits the knock-out level, issuers shall redeem the product and terminate the contract instantly. No further trading is allowed afterwards, and investors can only claim residual value if any. Subsequent favorable price movements will not bring any benefits as the contract is permanently terminated.

9. Will Bull/Bear Certificates Suspend Trading if Underlying Stocks are Halted?

If the underlying stock listed on HKEX is suspended, relevant bull and bear certificates will also halt trading until the stock resumes trading. For overseas underlying stocks, please refer to provisions stated in product listing documents.

10. Last Trading Day of Bull and Bear Certificates & Post-knock-out Selling Rules

Each bull/bear certificate has a designated expiry date. If knocked out before maturity, the knock-out date becomes its final trading day, and investors cannot sell them any longer after mandatory redemption takes effect. If no knock-out occurs throughout the tenor, the last trading day falls on the day prior to expiry date. This rule differs from traditional warrants, whose last trading day is four days ahead of expiry.

11. What is Exchange Traded Fund (ETF)?

ETFs are passively managed open-ended collective investment schemes approved by SFC and listed on Hong Kong Stock Exchange. They track performances of benchmarks such as indices and commodities including gold, enabling cost-effective diversified market exposure. ETFs can be traded like ordinary securities via brokers during market hours.

12. Risks of Stock Market Investment

It is essential for investors to fully understand market risks and assess personal risk tolerance before investing in Hong Kong equities. Investments carry both profit opportunities and loss risks. Major risks include but are not limited to:

• Market Risk: Stock prices fluctuate sharply and unpredictably affected by local and global economic factors.

• Interest Rate Risk: Interest rate changes impact stock valuations. Linked to US dollar, Hong Kong interest rates are highly sensitive to US monetary policy adjustments.

• Global Economic Risk: Open Hong Kong market is easily influenced by worldwide economic conditions.

• Business Risk: Listed companies may suffer profit slump or even bankruptcy due to poor management, industry slowdown and fierce competition.

• Corporate Governance Risk: Improper corporate operations may damage shareholder interests, while regulators generally do not intervene in legal commercial decisions.

• Trading Suspension Risk: Stock halt restricts entry and exit opportunities, while asset value may still fluctuate during suspension.

• Liquidity Risk: No official market makers in Hong Kong stock market; low-cap stocks face difficulties in quick liquidation with high transaction costs.

• Currency Risk: Exchange rate fluctuations between home currency and HKD/USD may cause conversion losses for overseas investors.

• Policy Risk: Regulatory and policy adjustments in Mainland China and Hong Kong may exert significant impacts on specific sectors and stocks.

1. How to transfer securities from another brokerage firm to your Yangtze Securities account?

You shall first issue written transfer instructions to your existing broker, then complete the Stock Settlement Instruction Form of Changjiang Securities. Scan the finished form and send it to us via email: brokeragecs@cjsc.com.hk or fax: (852) 2823 0402. The whole transfer process normally takes 1 to 2 working days. We will credit the transferred stocks into your securities account immediately upon receipt.

2. How to deposit physical Hong Kong share certificates into Yangtze Securities?

Please fill in and sign the share transfer deed, then submit it together with the physical share certificates to our company. We will allocate the shares to your account once they are accepted by the clearing house.

3. How to withdraw physical share certificates from your account?

Complete the Physical Share Withdrawal Form, scan it and submit by email or fax to notify us.

The application takes around 2 working days. After the shares are successfully withdrawn from the share registrar to our company, we will inform you to collect them in person or authorise a representative to collect on your behalf.

Note: Handling fee is HK$5 per board lot.

4. How to transfer stocks from your trading account to your CCASS account?

Simply fill out the Stock Settlement Instruction Form and submit it via email or fax.

Note: Handling fee is 0.02% of the previous day’s closing market value, with a minimum charge of HK$50.

1. What ways are available for new share subscription?

Clients may submit subscription applications via our Customer Service Department during business hours (Hong Kong Hotline: (852) 2823 0388; Mainland Toll-free Hotline: 40085 95579), or apply individually by way of white form. Each client is allowed to submit only one application for the same new share offering.

2. When will the allotment results be announced?

Allotment results will be released on the allotment result announcement date as stated in the prospectus timetable. We will notify you of the allotment outcome via account statement on the announcement day.

3. How to settle subscription payment for new shares?

You must deposit the full subscription amount together with relevant fees and levies into your securities account in cash on or before the payment deadline. The total transaction sum will be deducted from your account on the designated deduction date.

Your application will not be processed if you fail to deposit and maintain sufficient funds in your account before the payment deadline.

If the received funds are less than the required amount, the subscription application will be rejected, and the paid handling fee will not be refunded.

4. When will successfully subscribed shares be credited?

Allotted shares will be credited to your Changjiang Securities account on the share allotment date specified in the prospectus timetable.

5. When will refunds for unsuccessful applications be issued?

Refunds will be credited directly to your Changjiang Securities account on the refund date stated in the prospectus timetable.

6. How to apply for new share subscription financing service?

Simply contact your account broker or our Customer Service Team and deposit the required margin (generally 10% of the total subscription value) to apply for new share subscription via financing.

1. Under what circumstances will a margin call be issued?

A margin call will be issued by our company anytime when the loanable value of securities held in your account falls below your outstanding payable amount.

Example

You hold one board lot of HSBC Holdings worth approximately HK$40,000 in your margin account with an outstanding loan of HK$20,000. Given the loan-to-value ratio of 50% for HSBC Holdings, you are eligible for a HK

$20,000 loan, so no margin call will be triggered.

If the share price drops and the market value falls to HK$30,000, we will require you to deposit an additional HK$5,000 margin.

2. Can I purchase securities or withdraw funds after receiving a margin call notice?

No. You may only place new security purchases after depositing sufficient margin funds.

Fund withdrawal and new stock purchases are only allowed when your account has positive cash balance. If your account is in debit, fund withdrawal is prohibited even with available credit line; you may only trade securities within your credit limit.

3. What is the deadline for margin top-up after receiving a margin call?

You must inject cash or eligible collateral securities, or liquidate your holdings within one trading day upon receipt of the margin call. Otherwise, we reserve the right to sell your securities without prior notice at any time.

4. How is margin account interest calculated?

For margin account holders, the financing interest rate is Prime Rate + 3.0%. Interest accrues monthly and is debited from your account at month-end.

Example

Suppose the prevailing prime rate is 5.25% and your outstanding loan amounts to HK$50,000.

Daily interest calculation:

HKD 50000 × 8.25% ÷ 365 ≈ HKD 11.30

1. What is Unified Purchasing Power?

Unified Purchasing Power refers to the combined value of various currency balances and/or collateral value of securities held in your Yangtze Securities account. After systematic assessment, the available purchasing power is calculated. When placing orders, you may invest in Hong Kong and US stocks across markets via Unified Purchasing Power without prior currency conversion, even if you have insufficient cash balance denominated in the target market currency.

2. Application Scenarios

When conducting securities trading:

A. If you do not hold the currency of the target market, you may buy Hong Kong and US stocks across markets directly via Unified Purchasing Power without converting currencies in advance.

B. If your available cash balance in the target market currency is insufficient, you may also use Unified Purchasing Power for cross-market purchases without prior currency exchange.

3. Differences between Cash Securities Accounts and Margin Securities Accounts

• Cash Securities Account: Unified Purchasing Power is calculated based on the total value of all currency balances in the account after assessment.

• Margin Securities Account: Unified Purchasing Power covers all currency balances plus securities collateral value (only applicable to Hong Kong stocks for the time being), and the available purchasing power is determined via unified system evaluation.

4. Is automatic currency conversion available for securities settlement?

Yes. We provide automatic currency conversion service on settlement date to ensure smooth transaction settlement, unless you hold sufficient relevant currency balance in your account.

5. Conversion priority for negative balances of different currencies under automatic conversion

1. Negative HKD balance: Convert USD first, then CNY.

2. Negative USD balance: Convert HKD first, then CNY.

3. Negative CNY balance: Sufficient CNY balance is required to place orders for Mainland A-shares via Northbound Stock Connect. Please contact our customer service in advance to arrange CNY conversion.

6. Insufficient settlement funds after full currency conversion

Sharp exchange rate fluctuations may lead to insufficient settlement funds, resulting in negative currency balances and accrued interest charges. You are advised to deposit sufficient funds promptly on settlement date to minimize interest costs.

7. Is application required to activate Unified Purchasing Power?

No. This service is available to all Yangtze Securities clients. If you intend to avoid purchasing securities exceeding your available balance of a specific currency, please refer to the cash balance of that currency as your maximum investment limit.

8. Can I decline automatic currency conversion after using Unified Purchasing Power?

Yes. You may deposit sufficient funds in the required settlement currency before 4:00 PM on the business day prior to settlement date, so as to skip the automatic currency conversion service on settlement day.

9. Relevant Risks of Unified Purchasing Power

1. Foreign Exchange Risk: There is a time gap between trade date and settlement date including holidays. Rapid exchange rate swings may devalue your original holdings and increase actual conversion costs upon settlement.

2. Interest Risk: Severe currency fluctuations may result in excessive fund conversion needs, causing negative account balances and additional interest expenses.

3. Margin Risk: For margin accounts, Unified Purchasing Power includes securities collateral value. Price volatility of pledged securities may easily trigger margin calls. Please top up funds or liquidate part of holdings timely to maintain eligible collateral ratios.

10. Calculation rules of financing interest for different currencies

Interest is calculated daily based on account overdraft balances as follows (calculated based on HSBC Prime Rate):

11. Is Unified Purchasing Power applicable to Northbound Stock Connect securities?

No. You must hold sufficient CNY to place orders for Northbound Stock Connect securities. Other currency balances cannot be used via Unified Purchasing Power for such transactions. Please apply for CNY currency conversion via customer service in advance before placing relevant orders.

1. How can I receive my login ID and password after account opening?

Once your account opening application is approved, we will notify you of your trading account number (login ID) via email or post. Your password will be sent to you separately by email or mail afterwards.

What should I do if I forget or lose my login ID and password?

Please contact our Customer Service during business hours (Hong Kong: (852) 2823 0388; Mainland China Toll-free Hotline: 40085 95579) to apply for account unlock or password resending. After successful identity verification, we will reset your password and send it to your registered email address.

How to update personal account information?

To update your personal details, please download the Client Information Update Form online. Fill it out, attach relevant supporting documents such as proof of address, then scan and submit it to us via email: brokeragecs@cjsc.com.hk or fax: (852) 2823 0402. For security reasons, we do not accept personal information change requests via phone or email.

2. When will I receive consolidated trade statements, account statements and monthly statements?

If there are any account activities including stock trading or fund deposits and withdrawals, daily statements will be issued to you within the next two trading days. Besides, monthly statements will be dispatched within the first seven trading days of the following month if you have any holdings or balance changes during the month.

3. What if I fail to receive consolidated trade statements, account statements and monthly statements?

If you choose to receive statements by email, please confirm your registered email address is correct and ensure sufficient mailbox storage space. If you select paper statements by post, please check that your correspondence address is still valid. If all information is correct but you still cannot receive the statements, please call our Customer Service for enquiries during business hours.

4. Can I apply for statement reissuance?

Yes. You may submit a written application stating your account number and the required statement period. The reissuance process takes 3 working days. Service fees will be charged for each reissued statement, please refer to our service charge schedule for details.

1. How to cancel or amend trading orders if your device crashes or network disconnects during online trading?

   If you fail to amend or cancel orders via mobile phone or computer, please call our Trading Hotline at 2823-0368 / 2823-0369 to contact our trading supervisors.

2. Why is my trading order rejected?

   You may check the rejection reason in order status. Common causes are as follows:

• Insufficient cash balance or stock holdings in your account.

• Unfilled pending buy orders have temporarily frozen your funds until cancelled.

• Unfilled pending sell orders have temporarily locked your stocks until cancelled.

If you still cannot confirm the cause, please contact our trading hotline immediately for further enquiries.

You can reset your password directly on the login page of Changjiang International Trading Treasure (mobile APP), Changjiang Securities HK Express (PC version) and the online trading web platform of Changjiang Securities Brokerage (Hong Kong) Limited. The detailed steps are as follows:

Changjiang International Trading Treasure (Mobile APP)

Go to the Trading page → select Password Reset → enter your client ID and ID number, then click Confirm.

Changjiang Securities HK Express (PC Version)

Go to the Trading page → select Password Reset → enter your client ID and ID number, then click Confirm.

Online Trading Web Platform of Changjiang Securities Brokerage (Hong Kong) Limited

Go to the Trading page → select Resend Password → enter your client ID and ID number, then click Confirm.

After resetting, your new password will be sent to your registered email address upon account opening. Please check your email and keep your password safe. The last 6 digits of your ID number are required to open the password attachment. Do not disclose your password to anyone.

1.What is Two-Factor Authentication (2FA)?

Two-Factor Authentication is a security measure adopted by Yangtze Securities to boost online trading security. When you use our online trading services, a 6-digit one-time password (OTP) will be sent via SMS to your registered mobile phone number. You need to enter this password to log in and verify your identity. After enabling 2FA, you are required to provide the following details to log in and trade:

a. Account number

b. Login password

c. One-time password sent to your mobile phone

2.When will Two-Factor Authentication be implemented?

With effect from 27 April 2018, all securities clients must receive one-time passwords via their registered mobile numbers to log in to online trading platforms, otherwise login access will be denied. Your account number and login password remain unchanged. Clients who have not registered a mobile number for receiving OTPs before this date will be unable to log in. Please complete mobile number registration promptly to avoid any impact on your trading.

3.Who needs to register a mobile number to receive one-time passwords?

All clients who wish to conduct online trading via Yangtze Securities must register a mobile number to receive one-time passwords.

4.Can clients refuse to use Two-Factor Authentication for account login?

No. The implementation of 2FA is stipulated by Hong Kong regulatory authorities. All online trading users will receive a 6-digit SMS one-time password on their registered mobile phones, which must be entered to complete the login process.

5.Will there be any changes to online trading services?

No changes will be made to online trading functions. Two-Factor Authentication only changes the way you log in to your trading account.

6.Why does Yangtze Securities launch Two-Factor Authentication for online trading and what are its benefits?

Yangtze Securities is committed to ensuring maximum safety for clients’ online transactions. 2FA verifies user identity in two ways for higher security:

a. Information known by users (account number and login password)

b. Dynamic verification code issued by Yangtze Securities (one-time password sent to your mobile phone)

Given increasingly sophisticated online fraud tactics, this system defends against potential cyber threats and lets you trade with greater peace of mind.

7.Why is the one-time password rejected by the online trading system?

For security reasons, randomly generated 6-digit one-time passwords are only valid for a short period. Expired passwords will not be accepted and you will be prompted to retry. Please click the Resend Dynamic Password button to get a new code and log in again.

If the issue persists, please contact our Customer Service Hotline: (852) 2823-0388.

8.Can I receive one-time passwords when I am overseas?

You may fail to receive international SMS messages when staying abroad or using foreign telecom services. Please turn on your mobile phone and activate roaming service whether you are in Mainland China or overseas, so as to receive SMS verification codes smoothly. For details, please consult your mobile network operator.

9.Can I use an overseas mobile number for this service?

Yes. We support mobile numbers from the following countries and regions:

10.Why can’t I receive SMS verification codes?

Please make sure your registered mobile number is exactly the same as our company records. If you need to update your number, download the client information amendment form from our official website or contact our customer service staff for modification.

11.What should I do if I receive an unsolicited SMS verification code without logging in?

Please call our Customer Service Hotline 2823 0388 immediately.

12.Fees for SMS verification service

This SMS verification service is free of charge for the time being. However, your mobile network provider may charge you standard SMS fees. Please confirm relevant charges with your operator.

13.Will verification codes be forwarded if SMS diversion is enabled?

Verification SMS will only be sent to your mobile number registered with us, and will not be diverted to other numbers even if you have activated the SMS forwarding function.

14.Account activities that trigger instant email notifications

System login

Password reset

Fund transfer to third-party accounts

Modification of personal and account information (including email address, residential address, correspondence address, phone number and registered bank information)

15.Which account activity email notifications can clients opt out of?

Clients can only unsubscribe from trade execution notifications. To apply, please fill out the Trade Execution Instant Notification Opt-out Form, which is available in the Form Download section under Customer Service on our official website, then submit it to us by post, email or fax. Please fully understand the relevant risks, especially the risk of failing to detect unauthorized transactions in a timely manner.

Precautions to prevent unauthorized login due to password leakage

16.Set a strong password consisting of at least 8 letters and numbers

Do not use easy-to-guess information such as login name, phone number, date of birth or other personal information as your password

Keep your password strictly confidential and never disclose it to anyone, including our staff

Change your password regularly (e.g. every 90 days), or immediately if you suspect password leakage

Use different passwords for different websites and platforms and avoid reusing the same password repeatedly